At moo500, your privacy is not an afterthought — it is a core design principle. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we protect it, and the rights you hold over it as a valued member of our platform.
All data transmitted between your device and moo500 is protected by TLS 1.3 encryption — the same standard used by major Indonesian banks such as BCA and Mandiri. Your credentials and financial information are never transmitted in plain text.
moo500 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data shared with partners — such as KYC verification providers — is strictly limited to what is necessary and governed by binding data-processing agreements.
We follow a data minimization principle: we only collect personal information that is strictly necessary for account management, identity verification, fraud prevention, and the delivery of our gaming services. We do not collect data speculatively.
Member data is stored in encrypted, access-controlled data centers. Internal access is restricted to authorized personnel on a strict need-to-know basis. All internal access events are logged and subject to regular security audits.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. Requests are processed within 30 days. Account closure includes a comprehensive data anonymization process upon request.
Receiving promotional communications from moo500 is always optional. You may opt out of all marketing emails and SMS messages at any time through your Account notification settings or by contacting support directly — with no impact on your account access.
The following definitions apply throughout this Privacy Policy:
moo500, operating at moo500.cam, is the Data Controller responsible for the Personal Data of Members and website visitors collected through this platform. As Data Controller, moo500 determines the purposes for which Personal Data is processed and the means by which that processing is carried out.
For all data-related enquiries, requests, or complaints, Members may contact our dedicated privacy team at the address provided in Section 16 of this policy. We are committed to responding to all privacy-related requests within 30 calendar days of receipt.
moo500 collects the following categories of Personal Data from Members and platform visitors. The specific data points collected depend on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national identity number (NIK from KTP or equivalent), passport number | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) | Registration & KYC |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records | Deposit / Withdrawal |
| Verification Data | KTP photograph, passport scan, selfie with ID, proof of address documents, payment method screenshots | KYC Verification |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps, geolocation (city level) | Platform Use |
| Usage Data | Pages visited, games played, wager amounts, session duration, feature interactions, search terms entered on the platform | Platform Use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions, complaint records | Support Interactions |
| Marketing Preferences | Opt-in / opt-out status for email, SMS, and push notification marketing; preferred language for communications | Account Settings |
moo500 collects Personal Data through the following methods:
moo500 processes Personal Data for the following purposes, each supported by a valid legal basis:
moo500 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share Personal Data only in the following limited circumstances:
All third-party Data Processors are required to maintain data security standards equivalent to those maintained by moo500 and are contractually prohibited from using your data for any purpose other than the service they provide to us.
moo500 uses cookies and similar tracking technologies to enhance user experience, maintain session state, and collect analytics data. The following types of cookies are deployed:
You may manage cookie preferences through your browser settings. Note that disabling certain cookies may impair platform functionality. Cookies are automatically deleted after your session expires or after the retention period specified in each cookie's metadata.
moo500 retains Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary by data category:
After the applicable retention period expires, Personal Data is either securely deleted or irreversibly anonymized. You may request early deletion of your data by contacting support, subject to our legal obligations to retain certain records.
moo500 employs industry-standard technical and organizational measures to protect Personal Data against unauthorized access, loss, destruction, alteration, or disclosure. Our security framework includes:
While we implement robust security measures, no system is entirely invulnerable. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.
As a data subject, you hold the following rights with respect to your Personal Data processed by moo500:
To exercise any of these rights, contact our support team at [email protected] with your full name, registered email address, and a description of your request. We will respond within 30 calendar days of receipt. Identity verification may be required to prevent unauthorized disclosure of Personal Data.
moo500 is strictly a 21+ only platform. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. All Members are required to verify their age during the mandatory KYC process before any withdrawal is permitted.
If we become aware that Personal Data has been collected from an individual under 21 — whether through self-disclosure, KYC verification failure, or third-party report — we will immediately suspend the account, forfeit any balance in accordance with our Terms & Conditions, and delete all associated Personal Data.
Parents or guardians who believe a minor has provided Personal Data to moo500 should contact us immediately at [email protected] so that we can take swift action to remove the data and prevent further access.
moo500 primarily serves Members in Indonesia. However, given the international nature of internet infrastructure, your Personal Data may be transferred to and processed in jurisdictions outside Indonesia, including but not limited to our cloud hosting providers' data centers and international payment processors.
When Personal Data is transferred internationally, we ensure that adequate safeguards are in place, including:
You have the right to request details of the safeguards in place for any specific international transfer by contacting our privacy team.
moo500 sends promotional communications — including emails and SMS messages about new games, bonuses, tournaments, and special offers — only to Members who have explicitly opted in to receive marketing materials.
You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, security alerts, or updates to our Terms & Conditions or Privacy Policy, which are necessary for account management.
The moo500 platform may contain links to third-party websites, including game studio sites and payment provider portals. This Privacy Policy applies only to Personal Data collected by moo500 directly. We are not responsible for the privacy practices or content of third-party websites.
When you navigate away from moo500 to a third-party website, you should review that website's privacy policy to understand how it collects, uses, and protects your Personal Data. The inclusion of a link does not imply endorsement or responsibility for the linked site's practices.
moo500 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify all registered Members via email at least 7 days before the changes take effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of the platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not agree to the changes, you must cease using moo500 and request account closure before the effective date. We recommend reviewing this Privacy Policy periodically to stay informed of how we protect your data.
If you have questions about this Privacy Policy, wish to exercise any of your data protection rights, or wish to file a complaint regarding how moo500 handles your Personal Data, please contact our dedicated privacy team:
When contacting us, please include your full name, registered email address, and a clear description of your request or complaint. To protect your privacy, we may require identity verification before disclosing or modifying Personal Data.
If you are not satisfied with our response to a data protection complaint, you have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction.
Have questions about how we use your data? Want to exercise your rights or update your preferences? Our support team is available 24/7 to help you take control of your personal information.