Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document and all associated policies:

Access to and use of moo500 is subject to the following eligibility criteria. By registering an Account, you warrant and represent that all of the following conditions are satisfied at the time of registration and continue to be satisfied throughout your use of the Platform:

• You are a natural person (not a corporation, trust, or other legal entity) who is at least 21 years of age.
• You are a resident of the Republic of Indonesia or are accessing the Platform from a jurisdiction where online gaming is not prohibited under applicable local law.
• You have full legal capacity to enter into a binding agreement under Indonesian law and the laws of any jurisdiction that may apply to you.
• You are not an employee, director, consultant, contractor, or immediate family member of any employee of moo500 or its affiliated entities.
• You are acting on your own behalf and not as an agent for, or on behalf of, any third party.
• You have not been previously excluded or banned from moo500 or any of its affiliated platforms.
• You are not subject to any self-exclusion order — whether requested by you or imposed by the Platform — that remains in effect.

To access moo500's Services, you must create a registered Account. The following conditions govern the registration and maintenance of your Account:

1. One Account Per Person: Each natural person may hold only one registered Account on moo500. Opening multiple accounts — whether under the same or different personal details — is a breach of these Terms and will result in permanent suspension of all associated accounts and forfeiture of any balance therein.
2. Accurate Information: You must provide true, accurate, current, and complete information during registration, including your full legal name, date of birth, valid Indonesian National Identity Number (NIK from your KTP or equivalent), email address, and a mobile number you own and control.
3. Account Security: You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must notify moo500 immediately if you suspect unauthorized access to your Account. moo500 accepts no liability for losses arising from unauthorized access caused by your failure to maintain credential security.
4. Contact Details: You must keep your registered contact details — including email address and mobile number — current at all times. moo500 will use these to communicate important account notifications, security alerts, and transaction confirmations.
5. Account Suspension: moo500 reserves the right to suspend, restrict, or permanently close any Account without prior notice if there is a reasonable basis to believe that any registration information is false, fraudulent, or non-compliant with these Terms.

moo500 is committed to operating a compliant, transparent, and secure platform. As part of this commitment, all Members are required to complete Know Your Customer (KYC) verification before withdrawals are permitted. KYC may also be requested at any time during active account use.

The following documents are accepted for KYC verification:

• Primary ID: Indonesian National Identity Card (KTP), Passport, or SIM (driving licence).
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the last three months and displaying your registered residential address.
• Selfie Verification: A clear photograph of you holding your primary identity document, taken in good lighting.
• Payment Method Verification: For withdrawals, you may be required to provide a photograph of the bank card or a screenshot of the e-wallet account registered to your name, confirming ownership.

KYC documents are reviewed within 24 hours in most cases. moo500 reserves the right to request additional documentation if initial submissions are insufficient or unclear. Failure to complete KYC within 30 days of the first withdrawal request may result in Account suspension.

moo500 accepts deposits exclusively in Indonesian Rupiah (IDR). The following conditions apply to all deposit transactions:

• Minimum Deposit: The minimum single deposit amount is Rp 50.000. There is no maximum deposit limit, though large deposits may trigger additional verification steps.
• Accepted Payment Methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Processing Time: Deposits are credited to your Account within minutes of confirmed payment receipt. moo500 is not responsible for delays caused by your bank or e-wallet provider.
• Own Funds Only: You may only deposit funds that belong to you and originate from a payment account registered in your own name. Third-party deposits are strictly prohibited and will trigger an immediate account review.
• No Currency Conversion: All deposits are processed in IDR. moo500 does not charge currency conversion fees. Any conversion fees imposed by your bank or e-wallet provider are your responsibility.
• Deposit Limits: Members may set voluntary daily, weekly, or monthly deposit limits through the Responsible Gaming section of their Account settings. Once set, limits cannot be increased for a minimum cooling-off period of 7 days.

Withdrawals are available to all Members who have completed KYC verification. The following conditions apply:

• Minimum Withdrawal: The minimum single withdrawal amount is Rp 100.000.
• Withdrawal Methods: Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible. This policy exists to prevent money laundering and protect Member funds.
• Processing Time: Withdrawal requests are processed within 5 minutes during standard operating hours (06:00–23:00 WIB). Requests submitted outside these hours are queued and processed at the next available window.
• Withdrawal Fees: moo500 does not charge withdrawal fees. Your bank or e-wallet provider may apply their own transfer fees, for which moo500 accepts no responsibility.
• Pending Bonus Wagering: If you hold active Bonus Funds with outstanding wagering requirements, you may not withdraw your real-money Balance until those requirements are met or the bonus is forfeited via the Account settings panel.
• Right to Verify: moo500 reserves the right to delay any withdrawal for up to 72 hours for additional security and fraud screening. Members will be notified if such a delay is applied to their withdrawal request.

moo500 offers various promotional bonuses to eligible Members. All bonuses are subject to the following general terms, in addition to any specific terms stated at the point of promotion:

1. Opt-In Requirement: Most bonuses require explicit opt-in before or at the time of the qualifying deposit. Deposits made without opting in are not eligible for retroactive bonus application.
2. Wagering Requirements: All Bonus Funds are subject to a wagering requirement, stated as a multiplier (e.g., 30x the bonus amount). Wagering requirements must be satisfied in full before any portion of the Bonus Funds is converted to withdrawable real money.
3. Eligible Games: Not all games contribute equally to wagering requirements. Live casino games and sports betting markets may contribute at a reduced rate (typically 10%–20%). The contribution rate for each game category is stated on the relevant bonus page.
4. Validity Period: Bonus Funds expire if wagering requirements are not met within the validity period stated on the bonus. Expired Bonus Funds are forfeited without compensation.
5. One Bonus at a Time: Members may only hold one active casino bonus at a time unless the promotion explicitly states otherwise. Sports betting bonuses operate on a separate balance and may run concurrently.
6. Maximum Bet Under Bonus: While Bonus Funds are active, the maximum permitted bet per round or per market is Rp 200.000, unless the specific bonus terms state a higher limit. Bets exceeding this limit may void the bonus without warning.
7. Abuse Prevention: moo500 reserves the right to void bonuses and cancel associated winnings if there is evidence of systematic bonus exploitation, arbitrage betting, or any other form of bonus abuse. The determination of what constitutes abuse rests solely with moo500.

All games and betting markets on moo500 operate under the following general gameplay conditions:

• Provably Fair: All casino games are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Each game's RTP and fairness certificate are available upon request.
• Bet Confirmation: A wager is deemed placed and binding at the moment it is confirmed by the Platform system. moo500 is not responsible for bets lost due to internet connectivity issues on the Member's side.
• Sports Betting Integrity: All sports odds are set by moo500's trading team using live data feeds. Odds are subject to change at any time before a wager is confirmed. Once confirmed, the odds at time of placement are locked in for that wager.
• Void Bets: moo500 reserves the right to void any bet placed on an event subsequently cancelled, postponed indefinitely, or affected by documented match-fixing concerns. Void bets are returned as stake to the Member's real-money balance.
• Disconnection Policy: In the event of a disconnection during a live casino game round, the game outcome is determined by the server-side result recorded at the moment of disconnection. Winnings, if any, are credited automatically upon reconnection.
• Togel Markets: Togel (Indonesia's traditional numbers lottery) markets available on moo500 operate on independently published draw results. moo500 acts as the market operator and is not affiliated with any government-run lottery body.

The following actions are strictly prohibited on moo500. Engaging in any prohibited conduct may result in immediate Account suspension, permanent ban, forfeiture of Balance, and legal action where applicable:

• Opening or operating more than one Account on moo500, whether under the same or different personal details.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other point of interaction with the Platform.
• Using automated bots, scripts, macros, or any software designed to exploit game mechanics, place bets without human input, or manipulate RNG outcomes.
• Colluding with other Members, including in live poker or live dealer games, to gain an unfair advantage over other players or the Platform.
• Exploiting software bugs, game errors, or pricing errors in sports odds. Members who discover such errors must report them immediately to support rather than capitalizing on them.
• Engaging in money laundering, structuring deposits to avoid reporting thresholds, or using moo500 to process funds of criminal origin.
• Engaging in bandar bola (football bookmaker) activity — i.e., acting as an unofficial intermediary who accepts bets from third parties and places them on moo500 — is strictly prohibited and constitutes a serious breach of these Terms.
• Threatening, harassing, or abusing moo500 staff or other Members through any communication channel.
• Attempting to access another Member's Account without authorization.

moo500 is committed to promoting responsible gaming and providing tools that help Members maintain control of their gaming activity. The following tools are available to all Members at no cost through the Account settings panel:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit. Increases to these limits are subject to a 7-day cooling-off period.
• Session Time Limits: Configure automatic session time-outs to limit the duration of any single gaming session.
• Reality Checks: Enable pop-up notifications that remind you of your session duration and cumulative wager amounts at regular intervals.
• Self-Exclusion: Request temporary (30-day, 90-day, 6-month, or 1-year) or permanent self-exclusion. Once in effect, self-exclusion cannot be reversed during the chosen period.
• Account Cooling-Off: Take a short break of 24 hours, 48 hours, or 7 days without triggering a full self-exclusion.

If you believe your gaming is becoming a problem, we encourage you to contact our support team at [email protected] or visit our dedicated Responsible Gaming page for further guidance and external support resources. moo500 enforces a strict 21+ only policy across all its Services.

To the fullest extent permitted by applicable law, moo500 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any loss of funds resulting from unauthorized Account access where the Member failed to take reasonable steps to secure their credentials.
• Interruption, suspension, or termination of Services due to scheduled maintenance, emergency technical work, or circumstances beyond moo500's reasonable control (including but not limited to power failures, internet outages, or acts of God).
• Any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to access, the Platform.
• Losses arising from the Member's reliance on any information published on the Platform, including odds, RTP figures, or promotional terms, that contains typographical errors or inaccuracies.
• Losses resulting from delays in deposit crediting or withdrawal processing caused by third-party payment processors, banking institutions, or e-wallet providers.

In all cases where moo500 is found liable, our aggregate liability to any Member in connection with any single event or series of connected events shall not exceed the total real-money deposits made by that Member in the 30 days preceding the event giving rise to the claim.

All content on moo500 — including but not limited to the brand name, logo, website design, graphical elements, software, game interfaces, text, and marketing materials — is the exclusive intellectual property of moo500 or its licensed content providers. No part of this content may be reproduced, distributed, publicly displayed, or commercially exploited without the prior written consent of moo500.

Game content (including slot graphics, live dealer studio feeds, and branded game assets) is the intellectual property of the respective game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and others) and is licensed to moo500 for display within the Platform exclusively. Any unauthorized reproduction or distribution of game content is a violation of those studios' proprietary rights.

moo500 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By agreeing to these Terms, you also consent to the data practices described in the Privacy Policy.

In summary, moo500 collects personal information necessary for account management, identity verification, fraud prevention, and the delivery of its Services. We do not sell your personal data to third parties. Data is retained for as long as your Account is active and for a period thereafter as required by applicable record-keeping obligations.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the jurisdiction in which moo500 holds its international gaming license. Members agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute that cannot be resolved through our internal complaints procedure.

Nothing in this clause limits moo500's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, including but not limited to cases of suspected fraud or intellectual property infringement.

moo500 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered Members via email or an in-platform notification at least 7 days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms & Conditions periodically. The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made. If you do not agree to a revised version of the Terms, you must cease using moo500 and request account closure before the effective date of the changes.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your Account, please contact the moo500 support team through the following channel:

For responsible gaming concerns, account restrictions, or self-exclusion requests, please visit our dedicated Responsible Gaming page for additional resources and escalation pathways.